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About

WHERE THE ARTS COME ALIVE!

Floor Manager

As an employee of the Fox Cities Performing Arts Center, you will provide the best in customer service while working as an ambassador for the live performing arts. In addition, you will be cultivating an active interest in the Center as the premier venue for performance art, education programming and as a gathering place for the community.

This position is under the general supervision of the manager of volunteer and audience services. This part-time position is responsible for supervising the Center’s volunteer ushers, greeters and ticket takers during events and ensuring the safety and comfort of patrons attending performances at the Fox Cities Performing Arts Center.


Duties and Responsibilities

FLOOR MANAGER
  • Serves as the communication link between the theater and the front of house.
  • Responsible for the general supervision of volunteer staff on assigned floors as directed by the house manager.
  • Reviews information and provides direction to assigned volunteer staff regarding event details, seating, house policies and emergency and evacuation procedures.
  • Enforces performance and house policies regarding cameras, children, cell phones, food and beverages, etc. and works to ensure compliance and satisfaction for all guests.
  • Assists in house opening and closing procedures, late seating of guests and overall crowd control and security at events and performances.
  • Ensures programs and stuffers are assembled and distributed pre-show.
  • Completes floor manager event summary form post-show.
  • Assists the house manager in maintaining and executing event duties and responsibilities.
  • Attends Center related training and meetings.
CUSTOMER SERVICE
  • Provides accessibility assistance to patrons with special needs.
  • The ability to work with difficult or disappointed patrons.
  • Maintain a high level of customer service that is consistent with the Center's ideals.

Qualifications

  • Applicants must be at least 18 years old and able to lift and carry 50 lbs.
  • Applicants must be able to work flexible hours such as weekends, nights and holidays.
  • A proven background in customer service is required.

Knowledge, Skills and Abilities

  • Ability to effectively interact with a large and diverse customer base.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to stand for long periods of time.
  • Ability to lift 50 lbs.
  • Strong oral communication and problem solving skills.
  • Knowledge and experience in the performing arts and front of house operations is highly desirable.
  • Professionalism and an upbeat positive attitude.

Wage

  • This is a part time position. Wage is commensurate with experience.

How to apply

Send resume and three references. When attaching your resume to your email submission, files should be MS Word (.doc), (.pdf) or (.txt) format (no exceptions). File types other than these will be rejected. E-mail to info@foxcitiespac.com, fax to (920) 730-3784 or mail to 400 W. College Ave., Appleton, WI 54911.  Click here to download and print the employment application (PDF).  Applicants who do not submit an application will not be considered. All applicants are subject to a background check.

The Fox Cities Performing Arts Center is an equal opportunity employer.

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