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We are proud to be known for our world-class customer service with an attention to detail that surpasses any other live entertainment venue in northeast Wisconsin. Friendly smiles from  event staff and volunteers will greet you from the moment you walk through the door to experience live performing arts. Click the button below for everything you’ll need to know to have the ultimate guest experience you expect from your Fox Cities Performing Arts Center!

• The Fox Cities Performing Arts Center welcomes all patrons and strives to make its performances and facilities accessible to everyone.
• Accessible seating is available on each seating level and price. Special seating requests must be made at the time of purchase.
• Please ask your ticket agent about open captioning services when purchasing your ticket.
• American Sign Language is available upon request, you may request this service when ordering tickets. This service is available for the Sunday matinee performance for most Broadway shows.
• Read more about our accessibility services.

ATM
There are a number of ATMs located in the downtown area. The closest ATMs are located at D2 Sports Bar, The Speakeasy Lounge, Katsu-Ya of Japan or in the lobby at The Hilton.

Booster Seats
Booster seats are available for public ticketed performances at the main coat check in limited quantities.

Coat Check
Coat checks are available and located between the main and valet entrances and on Dress Circle. There is no charge for this service and all gratuities are used to support our volunteer recognition program.

Elevators
Elevators are located on the east side of the lobby and service all seating levels. Elevators and all doors are also equipped with braille for access by persons with visual impairments.

Parent Suite
The new Parent Suite in partnership with Women’s Health Specialists is located on the Dress Circle Level and provides a quiet, private space for parents during their visit to the Center. Whether a new mother needs a lactation space or a parent needs a quiet place to calm or change a child, this space provides a resource for all parents enjoying the arts.

Restrooms
Restrooms are located on the Orchestra, Dress Circle and Grand Tier levels. A family restroom with changing table is located on the Orchestra Level. All restrooms are wheelchair-accessible.

Valet Parking
Valet parking is available for most public ticketed events at the covered drive on Division Street. Please approach the valet drive from the north. Anyone who wishes to use valet service will be charged a nominal fee (cash or credit card). Anyone with accessibility needs may drop off in the valet drive.

Will Call
Tickets held at the Will Call window can be picked up one hour prior to curtain time. Please be prepared to present your credit card, confirmation number or photo ID.

The use of cameras or recording devices is prohibited in the theater. However, enforcement and specific photo policies may vary at the request of the artist.

Your health and safety are our top priorities. Please review our health and safety policy.

All performances will go on as scheduled, regardless of weather. No refunds will be issued. In the unlikely event that the Center cancels a performance, refunds will be promptly distributed.

• The Fox Cities Performing Arts Center is located at 400 West College Avenue in Appleton, Wisconsin.
• Valet parking is pay upon arrival and available on the Division Street side of the Center beginning one hour prior to all public tickets performances held in Thrivent Hall and Kimberly-Clark Theater.
• Ample parking is available in the City of Appleton’s downtown parking structures. More information about parking is available here.

• Mobile food and beverage ordering is available to pre-order your drinks and snack using the Fox Cities P.A.C. mobile app.
• Bottled water, snacks and drinks in Fox Cities P.A.C. souvenir cups with a lid may be taken into the theater.
• Pre-ordering is also available on the Toast Takeout app where you download apps.

ADMISSION AND CHAPERONES

• Admission is $5.00 per ticket, unless noted otherwise.
• One complimentary seat is included with every 15 seats reserved. Other necessary chaperones pay the same price as students.
• Everyone regardless of age must reserve a seat. Include all students, teachers, chaperones, paraprofessionals, etc. (and bus drivers if attending the performance with your group) in your total seat count.
• Please reserve a reasonable number of chaperones based on the needs of your group. Remember, the purpose of the series is for students to learn.
• All seats must be reserved through the school group or registration contact. We cannot add additional parents/chaperones without the permission of the school/homeschool group leader.
• The Fox Cities Performing Arts Center strongly recommends that all attendees be at least 3 years of age. Your compliance with this policy is greatly appreciated.
• Parents are not able to purchase seats on their own unless they are a state registered home school.
• No printed or electronic tickets are issued for education series performances.
• Seating assignments are given upon arrival. Location is determined by reservation date, special seating needs, grade level and group size.
• All groups must be accompanied by at least one adult.
• Unless noted, all performances will be 50-60 minutes and take place in Thrivent Hall at the Fox Cities Performing Arts Center.
• Make a Day of It reservations are first-come, first-served with package pricing from $5–$13 per seat.

ReSERVATIONS

• Reservations are accepted on a first come-first serve basis.
• The invoice will only reflect the number of tickets requested; Your seating assignments will be given to you at the check-in table when you arrive for the show.
• Final seat counts are due 8 weeks prior to the performance. Any group who is arriving with separate parties will be required to submit a chaperone’s name for each party by this date.
• Final payments are due a minimum of 8 weeks prior to the performance. If payment is not received, seats will be released and you will be notified by email.
• If a show is waitlisted, payment and final counts for that performance will be due 10 weeks prior to the performance. If you are on the waitlist for a performance, a P.A.C. staff member will give you a timeline of when you will hear from us if you can be added to the performance.
• If a reservation is made within the 8-week window, payment will be required once the reservation is confirmed.
• Additional seat reservations after the final payment is received is subject to seating availability and cannot by guaranteed.

PAYMENT

• Once full payment is received, all sales are final.
• Payments must be made prior to the performance – they will not be accepted on the day of the show.
• Payments must be made with one form of payment (i.e. check made payable to the Fox Cities Performing Arts Center or credit card) and received by the reservation’s final payment date which is typically 8-10 weeks prior to the performance.
• Check payments should be mailed to Fox Cities Performing Arts Center, Attention: Education Sales, 400 West College Avenue, Appleton, WI 54911. A $30 fee will be charged on all returned checks.
• A payment receipt confirmation email will be sent automatically to the account holder. You may also download, print, or email a copy of the paid invoice via your online portal.

REFUNDS AND EXCHANGES

• Refunds or exchanges will only be honored if an event is canceled by the Fox Cities Performing Arts Center or if your school (or district where you reside) is closed or delayed. We are unable to resell reserved seats, therefore, no refunds are issued for unused seats on the day of the performance, including student illnesses.

PROMOTIONAL MATERIALS

• Education events at the Fox Cities Performing Arts Center may be photographed by Center staff for promotional use. Attendees grant permission to use images in promotional materials for use by the Center.

To make the experience an enjoyable one for all, please review theater expectations with your students and chaperones before attending an Amcor Education Series performance.

• Doors open one hour prior to showtime. Ticketholders should plan to arrive at least 20 minutes before the scheduled performance time. Please be advised that many productions require that latecomers not be admitted until there is a suitable break as deemed by the show’s director.
• During the performance, talking, rusting of paper and noise from digital devices disturb performance and fellow audience members. To ensure guests and performers enjoy shows free of distractions, the Center reserves the right to ask any individual to leave if his or her behavior is deemed as disruptive.
• Because the use of cell phones is distracting to others, please leave the phone number for the Center’s information desk, (920) 730-3710, with caregivers and others who may need to reach you in an emergency. The information desk phone is staffed during public performances only.
• The Center’s standard photo policy prohibits the use of cameras or recording devices in the theater. However, enforcement and specific photo policies may vary at request of the artist.
• Most performances are not suitable for infants and toddlers unless specified, and all persons, regardless of age, must have a ticket. If you have any questions regarding this policy or the age appropriateness of a performance for your child, please contact the Center’s ticket office at (920) 730-3760.
• The Center is entirely smoke-free in accordance with City of Appleton Ordinance 35-05. Please be advised that performances may include smoking by artists onstage. Strobe, haze and other special effects may also be used during performances.

• All-in pricing will now make the ticket buying experience easier on Ticketmaster. The full cost of a ticket – including fees, before taxes – will be shown at the start of the ticket purchase. All-in prices mean the total price is displayed up front. Find tickets within budget right away, with no surprises at check out. It’s part of an ongoing commitment to transparency and a smoother guest experience. More on all-in pricing here.
• The Fox Cities Performing Arts Center and Ticketmaster are the only authorized ticket sellers.
• Mobile tickets are the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. Download the mobile app to manage and purchase tickets.
• Shows typically go on sale 6 to 8 weeks prior to the event date.
• All performances will go on as scheduled, regardless of weather. No refunds will be issued. However, in the unlikely event that the Center cancels a performance, refunds will be promptly distributed minus any service fees charged.
• All sales are final. There are no refunds, exchanges or cancellations.
• Event dates, times, prices, fees and artists are subject to change.
• A facility maintenance fee is included in the price of every ticket.
• There are additional service fees when ordering by phone, mail, online or in person at Ticketmaster retail outlets, these fees are non-refundable.
• There are no additional service fees when purchasing single tickets in person at the Center’s ticket office.
• All persons regardless of age must have a ticket.
• If your tickets have been lost, stolen or destroyed, please call the ticket office at (920) 730-3760 to discuss your options with an agent. Additional fees may apply.
• The Center cannot guarantee that your tickets are valid when you purchase from a third party seller and you may be denied admission to the performance. We cannot reprint or replace tickets purchased from a third party seller if they are lost or stolen.
• Tickets may not be returned to the Center as a tax-deductible donation. Please consider donating them to a local charity organization.
• The Fox Cities Performing Arts Center aims to present diverse performances and entertainment events. However, titles may not be appropriate for all ages or personal tastes. The Center encourages prospective ticket buyers to familiarize themselves with the show’s content to ensure an informed consumer experience. If you have questions or concerns, please contact the Center’s ticket office by e-mail at [email protected] or by phone at (920) 730-3760 prior to purchase.

Make a night out of it with a visit to a local restaurant before or after a performance. Click here for a list of preferred restaurant partners.

Are you making a trip to the Center for a special show or fun-filled weekend in the Fox Cities? Click here for a list of preferred hotel partners.