WHERE THE ARTS COME ALIVE!

Security Policy

All bags and persons are subject to search upon entry. Bags or purses larger than 8.5" x 11" x 5" will not be allowed in the theater and the Center asks patrons to refrain from bringing them, return them to their cars or check them at the coat check. Exceptions will be made for individuals who have items that are medically necessary with proper identification or substantiation. 

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Q: Why did the Fox Cities P.A.C. adopt a security screening policy?
The Center's team regularly evaluates policies and procedures and we have been seeing new security procedures put in place in larger public gathering venues throughout the country. We take patron safety very seriously and worked with local officials as well as industry leaders to develop a security screening policy and security procedures which we hope will provide peace of mind for our patrons, while also giving them the same exceptional visitor experience they have been enjoying for 15 years.

Q: How is it going to affect me?
You may wait a little longer to go through a security screening prior to entry, you may have your bag searched and you may be asked to return items to your vehicle. You will also have greater peace of mind knowing we’ve made your safety and security a priority so you can sit back and enjoy the show!

Q: When do you recommend we arrive to ensure we get to our seats on time?
Doors to the Fox Cities P.A.C. open one hour prior to each performance. We recommend patrons arrive at least 30 minutes prior to their scheduled performance to find parking, go through the security screening and find their seats.

Q: What if my tickets are at will call?
You must enter through the ticket office doors on the corner of College Ave. and Division St. in order to pick up your will call tickets.

Q: What happens if I arrive and my bag, or an item in my bag, is not permitted?
If your bag is larger than 8.5” x 11” x 5” (standard piece of paper), or items you are bringing are prohibited, you will be asked to return the bag and/or prohibited items to your vehicle. For your convenience, you also have the option of checking your bag or belongings at coat check.

Q: What if I have a medical device or need to have medical items available to me during a performance?
Medically necessary devices, prescriptions and other related items will be allowed. You may be asked to show your medical ID card or other identifying information, and bags or purses carrying such items are subject to inspection and size limitations.

Q: Can I still bring my Fox Cities P.A.C. refillable cups (clear with blue lid)?
Yes, we encourage patrons to continue to bring their refillable Center cups and to fill them at concessions as they always have.

Q: What if I have a diaper bag?
Diaper bags will be searched, but allowed in the theater for families with infants and/or toddlers.

Q: I’m an educator. How does this affect my visits to Bemis Company Education Series performances?
Backpacks that do not meet the size requirements for bags and purses may not be brought into the theater. Food, drinks and/or gum are also prohibited. Please contact our education sales department at (920) 730-3726 with specific questions about your visit. We ask that students leave their backpacks at school for Bemis Company Education Series performances.

Q: I’m hosting a meeting or event at the Center. How does this affect my guests?
Security procedures are tailored to each event in the building. Please contact your event planner, or call (920) 730-3782 with additional questions.

Q: What if I still have questions about this new policy?
We’re happy to answer them. Please call (920) 730-3782 (Monday-Friday 8:30 a.m. – 5 p.m.)  or email info@foxcitiespac.com to have your question addressed prior to your arrival.
 
 
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