Accessibility Services

The Fox Cities Performing Arts Center welcomes all and strives to make its performances and facilities accessible to everyone. The Center provides many services to audience members with accessibility needs.

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Accommodations

Are you making a trip to the Center for a special show or fun-filled weekend in the Fox Cities?

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Account Manager

Account Manager is your dedicated platform for purchasing, upgrading and managing tickets. Each Account Manager site is specific to a team, venue or theater.

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Alcohol Policy

The Fox Cities Performing Arts Center strives to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:

  • Any person purchasing alcohol must have a valid I.D. present and must be 21 years of age or older.
  • Drinks in Fox Cities P.A.C. souvenir cups with a lid may be taken into the theater.
  • For select performances, aluminum bottles are also allowed in the theater.
  • The Fox Cities Performing Arts Center staff reserve the right to refuse the sale of alcohol at their discretion.

Alternative Program Formats

Large print and Braille programs can be produced upon request. To request an alternate format, please allow a two weeks’ notice to accommodate this service.

American Sign Language

American Sign Language interpretation is available upon request. To provide qualified and appropriately prepared signers, we require at least two weeks’ notice prior to the performance. You may request this service when ordering tickets. This service is available for the Sunday matinee performance for Broadway shows.

Animals

Animals of any kind are prohibited with the exception of service animals in accordance with the Americans with Disability Act.

ATM

There are a number of ATMs located in the downtown area. The closest ATMs are located at D2 Sports Bar, The Speakeasy Lounge, Katsu-Ya of Japan or in the lobby at the Hilton Paper Valley Hotel.

Bag Policy

No carry-in items are permitted, including large bags or purses. A small clutch purse is allowed but must not exceed 8.5″ x 11″.

Booster seats

Booster seats are available for public ticketed performances at the main coat check in limited quantities.

Box Office

Broadway Season Ticket Packages

Season Ticket Holders save and receive great benefits. A Season Ticket Package includes one ticket to each of the shows included in the Broadway Across America – Fox Cities Series. Season Ticket Holders receive the same seat, performance day and time for each production.

Camera and video policy

The Center’s standard photo and video policy prohibits the use of cameras or recording devices in the theater. However, enforcement and specific photo policies may vary at request of the artist.

Changing Table

  • There is a family restroom with a changing table located in the Main Lobby.
  • The Parent Suite in partnership with Women’s Health Specialists is located on the Dress Circle Level and provides a quiet, private space for parents during their visit to the Center. Whether a new mother needs a lactation space or a parent needs a quiet place to calm or change a child, this space provides a resource for all parents enjoying the arts. There is a changing table in the Parent Suite.

Coat Check

Coat check is available and located between the Main and Valet entrances. There is no charge for this service and all gratuities are used to support our volunteer recognition program.

Community Engagement

There is always something to discover with the Community First Community Engagement Series events including preshow discussions, family activities, interactive workshops and more!

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Diaper Bags

Childcare products including diaper bags, bottles, cups and snacks. Patrons must be accompanied by a child. Diaper bags are subject to search.

Directions

The Fox Cities Performing Arts Center is located at 400 W. College Ave., Appleton, WI 54911.

Doors Opening

The Fox Cities Performing Arts Center’s lobby doors open one hour prior to show time. Ticketholders should plan to arrive at least 20 minutes before the scheduled performance time. The Center makes every attempt to begin each performance at its scheduled time. Please be advised that many productions require that latecomers not be admitted until there is a suitable break, as deemed by the show’s director.

Drop Off

Patrons with accessible needs are welcome to use the drop off lane at the valet entrance to have closer access to the doors without using the valet service to park. Patrons with disabled parking permits can use all of Appleton’s on-street metered parking stalls free of charge without time limits. Appleton provides special parking for disabilities in all ramps, in accordance with the Americans with Disability Act. There is a fee to park in the ramp Monday – Saturday.

Elevators

Elevators are located on the east side of the lobby and service all seating levels. Elevators and all doors are also equipped with braille for access by persons with visual impairments.

Emergency Notifications

Because the use of electronic devices may be distracting to others, please leave the phone number for the Center’s Information Booth, (920) 730-3710, with babysitters and others who may need to reach you in an emergency. Upon arrival, the Center asks that you alert the Information Booth attendant with your names and seat locations. An usher will discretely notify you in the event of an emergency. Please note, the Information Booth phone is staffed during public performances only.

Entrance Locations

The Center has two available entrances for most ticketed events, the Main and Valet Entrance. The Center’s Main Entrance is located on the corner of College Avenue and Division Street. The Center’s Valet Entrance is located on Division Street.

Etiquette

  • During the performance, talking, rusting of paper and noise from digital devices disturb performance and fellow audience members. To ensure guests and performers enjoy shows free of distractions, the Center reserves the right to ask any individual to leave if his or her behavior is deemed as disruptive.
  • Because the use of cell phones is distracting to others, please leave the phone number for the Center’s information desk, (920) 730-3710, with caregivers and others who may need to reach you in an emergency. The information desk phone is staffed during public performances only.
  • The Center’s standard photo policy prohibits the use of cameras or recording devices in the theater. However, enforcement and specific photo policies may vary at request of the artist.
  • Most performances are not suitable for infants and toddlers unless specified, and all persons, regardless of age, must have a ticket. If you have any questions regarding this policy or the age appropriateness of a performance for your child, please contact the Center’s ticket office at (920) 730-3760.
  • The Center is entirely smoke-free in accordance with City of Appleton Ordinance 35-05. Please be advised that performances may include smoking by artists onstage. Strobe, haze and other special effects may also be used during performances.

Family/Gender Neutral Restroom

A single occupancy family/gender neutral restroom is located in the Main Lobby. Ask a volunteer for more information.

Feedback

We value the feedback we receive from our guests and patrons.

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First Aid

Guests in need of emergency first aid should contact the nearest volunteer or staff member for assistance. Minor first-aid items including Band-Aids and are available at the Information Booth located in the Main Lobby.

Food and Beverage

Mobile ordering is available to pre-order your drinks and snacks with the Fox Cities P.A.C. app, available wherever you download apps. You can also access mobile ordering with the Toast TakeOut app or by clicking here.

Bottled water, snacks and drinks in Fox Cities P.A.C. souvenir cups with a lid may be taken into the theater.

For select performances, aluminum bottles are also allowed in the theater.

GalaPro Mobile App

GalaPro is a revolutionary, innovative app for accessibility and translation, which enhances a patron’s experience for live performances. Patrons using the app can now enjoy a show with closed captioning. All services are provided in real-time, using voice recognition technology. GalaPro requires a one-time installation of the app. It can be downloaded for free wherever you download apps. The patron chooses the Fox Cities and the show they wish to see. Closed captioning is available for all Broadway shows.

The Center has limited quantities of tablets for patrons without smart devices. The Center also has neck phone holders. They are complimentary to use and are available at the Information Booth.

Gender Neutral/Family Restroom

A single occupancy gender neutral/family restroom is located in the Main Lobby. Ask a volunteer for more information.

Gift Cards

If you’re looking for a perfect gift, why not give an experience they’ll never forget? A gift card to the Fox Cities Performing Arts Center is one of the most exciting gifts you can give. The recipient can customize your gift to fit their individual tastes by selecting the title, the date and the seats they prefer. It’s a gift they’re sure to love, especially since they help pick it out.

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Hearing Loop

The Center offers a hearing loop system in Thrivent Hall, Kimberly-Clark Theater, the ticket office lobby and was the first Broadway presenting theater in Wisconsin to have this wireless assistive hearing technology installed. The hearing loop provides enhanced hearing for patrons to listen in by accessing their hearing aid’s telecoil which serves as an antenna that links the listener directly to the sound system. Hearing loop systems work with a telecoil (also known as a telephone coil or “T-coil”) control which may or may not be embedded in the hearing device.

The Center offers assistive listening systems that amplifies sound directly into your ear. They separate the sounds, particularly speech, that a person wants to hear separate from background noise. They improve what is known as the “speech to noise ratio.” Assistive listening devices are complimentary to use and are available at the Information Booth.

Hotels

Click here for information regarding preferred hotels.

Information Booth

Patrons may access accessibility devises and find out more about other Center services at the information booth located under the grand staircase in the Main Lobby. The phone number is (920) 730-3710. Please note, the information booth phone is staffed during public performances only.

Lost Person

For a lost or missing person please notify the nearest Fox Cities P.A.C. volunteer or staff member or go to the information booth under the grand staircase in the Main Lobby.

Lost and Found

Lost items may be reclaimed at the information booth immediately following the performance. You may also call (920) 730-3782 the next business day if you have lost an item. Items remaining unclaimed at the Center for 30 days will be donated or discarded.

Medical Emergency

If a medical emergency occurs, please notify the nearest Fox Cities P.A.C. volunteer or staff member. For life threatening emergencies call 911.

Mobile App

Download the Fox Cities P.A.C. mobile app to your mobile device for free to access your tickets, pre-order snacks and drinks and more!

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Mobility Access

  • Accessible seating is available on each seating level and price.
  • Transfer seats are available on the Orchestra Level. Tickets for these areas can be purchased through the ticket office.
  • The Center is equipped with a limited number of wheelchairs available for use free of charge during a performance.
  • Accessible parking spaces are available in the Green Ramp. Valet parking is also available for all public ticketed events.
  • The Main Entrance is equipped with automatic doors.
  • The elevators service all floors of the building.
  • Throughout the Center you will find wheelchair accessible restrooms, some equipped with automatic doors. A family restroom with changing table is located on the Orchestra Level.

Open Captioning

Open captioned performances feature a text display located to the side of the stage that scrolls the dialogue and lyrics synchronous with the performance. This service is available for the Saturday matinee performances for most Broadway shows.

Parent Suite

The Parent Suite is located on the Dress Circle Level and provides a quiet, private space for parents during their visit to the Center. Whether a new mother needs a lactation space or a parent needs a quiet place to calm or change a child, this space provides a resource for all parents enjoying the arts.

Parking

Payment Types

The ticket office accepts cash, check, Fox Cities Performing Arts Center Gift Cards, Visa, Mastercard, Discover and American Express in person and over the phone. Check purchases may be restricted for shows within 14 days. Ticketmaster accepts Visa, Mastercard, Discover, American Express, Diners Club, Ticketmaster Gift Card, PayPal and Venmo online.

Refunds

No exchanges or refunds. Rest assured, if we need to cancel any performance, the value of your ticket is safe.

Restrooms

Restrooms are located on the Orchestra, Dress Circle and Grand Tier levels. A family restroom with changing table is located on the Orchestra Level. All restrooms are wheelchair-accessible.

Re-entry

Individuals who leave the Fox Cities Performing Arts Center during an event will not be admitted back for re-entry unless with the use of an unused/unscanned ticket. Exceptions to this policy may be made in certain, reasonable circumstances at the discretion of Fox Cities P.A.C. management.

Sensory-inclusive Programming

Sensory-inclusive programming is designed to create a performing arts experience that is welcoming to all families, including those with autism or other sensory sensitivities. If you purchased tickets for this performance and do not require this accommodation, your family is still very much welcome to attend. At these performances, patrons can take a break if needed and come back into the theater when they are ready. Lights will remain on at a low level to allow for safe movement.

Sensory-inclusive adjustments include:

  • Adjusting house lights to allow for safe movement.
  • Adjusting sounds to help them be less startling.
  • Removing all flashing lights.
  • Reducing seating capacity and intentionally spacing the seating.
  • Making any slamming doors gentler to avoid sudden loud banging.
  • Any shouting from actors has been softened or “scooped”, providing a “warning” moment so the sound is not startling.
  • The full black out during the final song comes on slower, so it is not shocking.
  • An available social story for attending a show at Thrivent Hall, to support the safe and meaningful exchange of information between parents, professionals and people of all ages of what to expect at the Center.

Service Animals

Service animals are permitted at the Fox Cities Performing Arts Center in accordance with the Americans with Disability Act. If you need to bring a service animal to an event, please ask your ticket agent at the time of purchase, contact us by email at [email protected] or call (920) 730-3760.

Smoking Policy

Smoking and vaping in the Center is prohibited in accordance with City of Appleton Ordinance 35-05. Please be advised that performances may include smoking or vaping by artists onstage. Strobe, haze and other special effects may also be used during performances.

Social Media

Connect with us to stay up to date on the latest event information.

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Social Story

A social story is a social learning tool that supports the safe and meaningful exchange of information between parents, professionals and people with autism of all ages. Our social story describes the environment people will be in at the Center in terms of relevant social cues, perspectives and common responses specific to their experience at the Center.

Strollers

Strollers may not be brought into the seating sections, aisles or elevators. Guests who bring a stroller to the Fox Cities P.A.C. are required to check them at the information booth in the Main Lobby.

Student Rush

With student rush tickets, a valid student ID will get you in to see the performance for a reduced price.

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Third Party Ticket Brokers

The Center’s ticket office and Ticketmaster are the only authorized sellers to events held at the Fox Cities Performing Arts Center. We do not endorse the reselling of tickets by ticket brokers or agencies. Ticket brokers operate locally and nationally and are commonly found when you search for tickets online.

If you purchase tickets from a ticket broker or any third party seller, the Center cannot guarantee that your tickets are valid, and you may be denied admission to the performance. We cannot reprint or replace your tickets if they are lost or stolen. We are unable to contact you with information regarding time changes or other pertinent updates regarding the performance. It is quite likely that you are paying excessive broker fees that are often double or triple the face value of the ticket.

Ticket Office

Ticket Refunds and Exchanges

All sales are final and there are no refunds or ticket exchanges. In the unlikely event that the Center cancels a performance, refunds will be promptly distributed.

Tour your Fox Cities P.A.C.

Looking to provide your group with a behind the scenes tour of your Fox Cities P.A.C.? Contact our Patron Services Manager today at (920) 730-3782 to schedule your tour.

Valet Parking

Valet parking is available for most public ticketed events at the covered drive on Division Street. Please approach the valet drive from the north. Anyone who wishes to use valet service will be charged a nominal fee (cash or credit card) upon arrival. Anyone with accessibility needs may drop off in the valet drive.

Weather Policy

All performances will go on as scheduled, regardless of weather. No refunds will be issued. In the unlikely event that the Center cancels a performance, refunds will be promptly distributed.

Wheelchairs

If you need a wheelchair or wheelchair assistance for an event , please ask your ticket agent at the time of purchase, contact us by email at [email protected] or call (920) 730-3760.

 

Will Call

Tickets held at the Will Call window can be picked up one hour prior to curtain time. Please be prepared to present your credit card, confirmation number or photo ID.