The Fox Cities Performing Arts Center welcomes all and strives to make its performances and facilities accessible to everyone. The Center provides many services to audience members with accessibility needs.
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Are you making a trip to the Center for a special show or fun-filled weekend in the Fox Cities?
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The Fox Cities Performing Arts Center strives to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:
Large print and Braille programs can be produced upon request. To request an alternate format, please allow a two weeks’ notice to accommodate this service.
American Sign Language interpretation is available upon request. To provide qualified and appropriately prepared signers, we require at least two weeks’ notice prior to the performance. You may request this service when ordering tickets. This service is available for the Sunday matinee performance for Broadway shows.
Animals of any kind are prohibited with the exception of service animals in accordance with the Americans with Disability Act.
There are a number of ATMs located in the downtown area. The closest ATMs are located at D2 Sports Bar, The Speakeasy Lounge, Katsu-Ya of Japan or in the lobby at the Hilton Paper Valley Hotel.
No carry-in items are permitted, including large bags or purses. A small clutch purse is allowed but must not exceed 8.5″ x 11″.
Booster seats are available for public ticketed performances at the main coat check in limited quantities.
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Season Ticket Holders save and receive great benefits. A Season Ticket Package includes one ticket to each of the shows included in the Broadway Across America – Fox Cities Series. Season Ticket Holders receive the same seat, performance day and time for each production.
The Center’s standard photo and video policy prohibits the use of cameras or recording devices in the theater. However, enforcement and specific photo policies may vary at request of the artist.
Coat check is available and located between the Main and Valet entrances. There is no charge for this service and all gratuities are used to support our volunteer recognition program.
There is always something to discover with the Community First Community Engagement Series events including preshow discussions, family activities, interactive workshops and more!
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Childcare products including diaper bags, bottles, cups and snacks. Patrons must be accompanied by a child. Diaper bags are subject to search.
The Fox Cities Performing Arts Center is located at 400 W. College Ave., Appleton, WI 54911.
The Fox Cities Performing Arts Center’s lobby doors open one hour prior to show time. Ticketholders should plan to arrive at least 20 minutes before the scheduled performance time. The Center makes every attempt to begin each performance at its scheduled time. Please be advised that many productions require that latecomers not be admitted until there is a suitable break, as deemed by the show’s director.
Patrons with accessible needs are welcome to use the drop off lane at the valet entrance to have closer access to the doors without using the valet service to park. Patrons with disabled parking permits can use all of Appleton’s on-street metered parking stalls free of charge without time limits. Appleton provides special parking for disabilities in all ramps, in accordance with the Americans with Disability Act. There is a fee to park in the ramp Monday – Saturday.
Elevators are located on the east side of the lobby and service all seating levels. Elevators and all doors are also equipped with braille for access by persons with visual impairments.
Because the use of electronic devices may be distracting to others, please leave the phone number for the Center’s Information Booth, (920) 730-3710, with babysitters and others who may need to reach you in an emergency. Upon arrival, the Center asks that you alert the Information Booth attendant with your names and seat locations. An usher will discretely notify you in the event of an emergency. Please note, the Information Booth phone is staffed during public performances only.
The Center has two available entrances for most ticketed events, the Main and Valet Entrance. The Center’s Main Entrance is located on the corner of College Avenue and Division Street. The Center’s Valet Entrance is located on Division Street.
A single occupancy family/gender neutral restroom is located in the Main Lobby. Ask a volunteer for more information.
Guests in need of emergency first aid should contact the nearest volunteer or staff member for assistance. Minor first-aid items including Band-Aids and are available at the Information Booth located in the Main Lobby.
Mobile ordering is available to pre-order your drinks and snacks with the Fox Cities P.A.C. app, available wherever you download apps. You can also access mobile ordering with the Toast TakeOut app or by clicking here.
Bottled water, snacks and drinks in Fox Cities P.A.C. souvenir cups with a lid may be taken into the theater.
For select performances, aluminum bottles are also allowed in the theater.
GalaPro is a revolutionary, innovative app for accessibility and translation, which enhances a patron’s experience for live performances. Patrons using the app can now enjoy a show with closed captioning. All services are provided in real-time, using voice recognition technology. GalaPro requires a one-time installation of the app. It can be downloaded for free wherever you download apps. The patron chooses the Fox Cities and the show they wish to see. Closed captioning is available for all Broadway shows.
The Center has limited quantities of tablets for patrons without smart devices. The Center also has neck phone holders. They are complimentary to use and are available at the Information Booth.
A single occupancy gender neutral/family restroom is located in the Main Lobby. Ask a volunteer for more information.
If you’re looking for a perfect gift, why not give an experience they’ll never forget? A gift card to the Fox Cities Performing Arts Center is one of the most exciting gifts you can give. The recipient can customize your gift to fit their individual tastes by selecting the title, the date and the seats they prefer. It’s a gift they’re sure to love, especially since they help pick it out.
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The Center offers a hearing loop system in Thrivent Hall, Kimberly-Clark Theater, the ticket office lobby and was the first Broadway presenting theater in Wisconsin to have this wireless assistive hearing technology installed. The hearing loop provides enhanced hearing for patrons to listen in by accessing their hearing aid’s telecoil which serves as an antenna that links the listener directly to the sound system. Hearing loop systems work with a telecoil (also known as a telephone coil or “T-coil”) control which may or may not be embedded in the hearing device.
The Center offers assistive listening systems that amplifies sound directly into your ear. They separate the sounds, particularly speech, that a person wants to hear separate from background noise. They improve what is known as the “speech to noise ratio.” Assistive listening devices are complimentary to use and are available at the Information Booth.
Patrons utilizing the Center’s hearing loop system can test their T-coil hearing aids in Thrivent Hall 30 minutes prior to performances, as well as the headsets available at the information booth. While testing your device, you should hear a voice speaking or music playing. Please let a staff member or volunteer know immediately if you experience any difficulties connecting to the system so they may assist you.
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Patrons may access accessibility devises and find out more about other Center services at the information booth located under the grand staircase in the Main Lobby. The phone number is (920) 730-3710. Please note, the information booth phone is staffed during public performances only.
For a lost or missing person please notify the nearest Fox Cities P.A.C. volunteer or staff member or go to the information booth under the grand staircase in the Main Lobby.
Lost items may be reclaimed at the information booth immediately following the performance. You may also call (920) 730-3782 the next business day if you have lost an item. Items remaining unclaimed at the Center for 30 days will be donated or discarded.
If a medical emergency occurs, please notify the nearest Fox Cities P.A.C. volunteer or staff member. For life threatening emergencies call 911.
Download the Fox Cities P.A.C. mobile app to your mobile device for free to access your tickets, pre-order snacks and drinks and more!
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Open captioned performances feature a text display located to the side of the stage that scrolls the dialogue and lyrics synchronous with the performance. This service is available for the Saturday matinee performances for most Broadway shows.
The Parent Suite is located on the Dress Circle Level and provides a quiet, private space for parents during their visit to the Center. Whether a new mother needs a lactation space or a parent needs a quiet place to calm or change a child, this space provides a resource for all parents enjoying the arts.
The ticket office accepts cash, check, Fox Cities Performing Arts Center Gift Cards, Visa, Mastercard, Discover and American Express in person and over the phone. Check purchases may be restricted for shows within 14 days. Ticketmaster accepts Visa, Mastercard, Discover, American Express, Diners Club, Ticketmaster Gift Card, PayPal and Venmo online.
No exchanges or refunds. Rest assured, if we need to cancel any performance, the value of your ticket is safe.
Restrooms are located on the Orchestra, Dress Circle and Grand Tier levels. A family restroom with changing table is located on the Orchestra Level. All restrooms are wheelchair-accessible.
Individuals who leave the Fox Cities Performing Arts Center during an event will not be admitted back for re-entry unless with the use of an unused/unscanned ticket. Exceptions to this policy may be made in certain, reasonable circumstances at the discretion of Fox Cities P.A.C. management.
Sensory-inclusive programming is designed to create a performing arts experience that is welcoming to all families, including those with autism or other sensory sensitivities. If you purchased tickets for this performance and do not require this accommodation, your family is still very much welcome to attend. At these performances, patrons can take a break if needed and come back into the theater when they are ready. Lights will remain on at a low level to allow for safe movement.
Sensory-inclusive adjustments include:
Service animals are permitted at the Fox Cities Performing Arts Center in accordance with the Americans with Disability Act. If you need to bring a service animal to an event, please ask your ticket agent at the time of purchase, contact us by email at [email protected] or call (920) 730-3760.
Smoking and vaping in the Center is prohibited in accordance with City of Appleton Ordinance 35-05. Please be advised that performances may include smoking or vaping by artists onstage. Strobe, haze and other special effects may also be used during performances.
A social story is a social learning tool that supports the safe and meaningful exchange of information between parents, professionals and people with autism of all ages. Our social story describes the environment people will be in at the Center in terms of relevant social cues, perspectives and common responses specific to their experience at the Center.
Strollers may not be brought into the seating sections, aisles or elevators. Guests who bring a stroller to the Fox Cities P.A.C. are required to check them at the information booth in the Main Lobby.
With student rush tickets, a valid student ID will get you in to see the performance for a reduced price.
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The Center’s ticket office and Ticketmaster are the only authorized sellers to events held at the Fox Cities Performing Arts Center. We do not endorse the reselling of tickets by ticket brokers or agencies. Ticket brokers operate locally and nationally and are commonly found when you search for tickets online.
If you purchase tickets from a ticket broker or any third party seller, the Center cannot guarantee that your tickets are valid, and you may be denied admission to the performance. We cannot reprint or replace your tickets if they are lost or stolen. We are unable to contact you with information regarding time changes or other pertinent updates regarding the performance. It is quite likely that you are paying excessive broker fees that are often double or triple the face value of the ticket.
See ticket office.
All sales are final and there are no refunds or ticket exchanges. In the unlikely event that the Center cancels a performance, refunds will be promptly distributed.
Looking to provide your group with a behind the scenes tour of your Fox Cities P.A.C.? Contact our Patron Services Manager today at (920) 730-3782 to schedule your tour.
Valet parking is available for most public ticketed events at the covered drive on Division Street. Please approach the valet drive from the north. Anyone who wishes to use valet service will be charged a nominal fee (cash or credit card) upon arrival. Anyone with accessibility needs may drop off in the valet drive.
All performances will go on as scheduled, regardless of weather. No refunds will be issued. In the unlikely event that the Center cancels a performance, refunds will be promptly distributed.
If you need a wheelchair or wheelchair assistance for an event , please ask your ticket agent at the time of purchase, contact us by email at [email protected] or call (920) 730-3760.
Tickets held at the Will Call window can be picked up one hour prior to curtain time. Please be prepared to present your credit card, confirmation number or photo ID.
