Accessibility Services

• Large print and Braille programs can be produced upon request with three weeks notice.
• Digital Ovation show programs
• Contact the ticket office to request a document in an alternate format at least two weeks prior to the performance.
• Large print menus are available at the Center’s concessions areas on all four levels.

• American Sign Language interpretation is available upon request. In order to provide qualified and appropriately prepared interpreters, we require interpreting requests at least two weeks prior to the performance date. You may request this service when ordering tickets.
• This service is available for the Sunday matinee performances for most Broadway shows.

• The Center offers amplifiers that bring sound directly into the ear.
• They separate the sounds, particularly speech, that a person wants to hear from background noise.
• They improve what is known as the “speech to noise ratio.”
• Please ask a ticket agent about available assistive listening devices at the Center when purchasing your ticket.

• GalaPro is a revolutionary, innovative app for accessibility and translation, which enhances the audience’s experience for live performances.
• Patrons using the app can now enjoy the show with captioning. All services are provided in real-time, using voice recognition technology.
• GalaPro requires a one-time installation of the app. It is easily accessible and can be downloaded for free from the App Store or Google Play Store.
• All shows in the Kimberly-Clark Broadway Across America – Fox Cities Series 2024-25 Season provide GalaPro. Open captioning is available for each Saturday matinee performance of all Broadway shows.

• The hearing loop enables people who have difficulty hearing to have far better reception than was previously possible.
• Patrons may listen in by accessing their hearing aid’s telecoil which serves as an antenna that links the listener directly to the sound system.
• Patrons may use loop listening devices available at the service desk if they do not wear telecoil hearing aids.
• Hearing loop systems work with a telecoil (also known as a telephone coil or “T-coil”) control which may or may not be embedded in the hearing device. Nearly seventy percent of all hearing aids currently have T-coils.

Patrons utilizing the Center’s hearing loop system can test their T-coil hearing aids in Thrivent Hall 30 minutes prior to performances, as well as the headsets available at the information booth. While testing your device, you should hear a voice speaking or music playing. Please let a staff member or volunteer know immediately if you experience any difficulties connecting to the system so they may assist you.

• Accessible seating is available on each seating level and price.
• Transfer seats are available on the Orchestra Level.
• Tickets for these areas can be purchased through the ticket office. Special seating requests must be made at the time of purchase.
• The main entrance is equipped with automatic doors.
• The Center is equipped with a limited number of wheelchairs available for use free of charge during a performance.
• The Main Lobby west restrooms are equipped with automatic doors.
• A family restroom with changing table is located on the Main Lobby.
• Accessible parking spaces are available in the Washington Street ramp.
• Valet parking is available for most public ticketed events. There is a fee for valet parking.

• Open captioned performances feature a text display located to the side of the stage that scrolls the dialogue and lyrics synchronization with the performance. Please ask your ticket agent about open captioning services when purchasing your ticket.
• Saturday 2:00 p.m. matinee Broadway performances provide open captioning.

A social story is a social learning tool that supports the safe and meaningful exchange of information between parents, professionals and people with autism of all ages. Our social story describes the environment people will be in at the Center in terms of relevant social cues, perspectives and common responses specific to their experience at the Center.

• Kimberly-Clark Theater Social Story
• Thrivent Hall Social Story