Accessibility Services

• Large print and Braille programs can be produced upon request with three weeks notice by contacting the ticket office.
• Digital Ovation show programs
• Large print menus are available at the Center’s concessions areas on all four levels.

• American Sign Language interpretation is available upon request. In order to provide qualified and appropriately prepared interpreters, we require interpreting requests at least three weeks prior to the performance date. You may request this service when ordering tickets.
• This service is available for the first Sunday matinee performances for most Broadway shows.

• The Center offers amplifiers that bring sound directly into the ear.
• They separate the sounds, particularly speech, that a person wants to hear from background noise.
• They improve what is known as the “speech to noise ratio.”
• Please ask a ticket agent about available assistive listening devices at the Center when purchasing your ticket.

• GalaPro is a revolutionary, innovative app for accessibility and translation, which enhances the audience’s experience for live performances.
• Patrons using the app can now enjoy the show with captioning. All services are provided in real-time, using voice recognition technology.
• GalaPro requires a one-time installation of the app. It is easily accessible and can be downloaded for free from the App Store or Google Play Store.
• All shows in the Kimberly-Clark Broadway Across America – Fox Cities Series 2024-25 Season provide GalaPro. Open captioning is available for the first Saturday matinee performance of all Broadway shows.

• The hearing loop enables people who have difficulty hearing to have far better reception than was previously possible.
• Patrons may listen in by accessing their hearing aid’s telecoil which serves as an antenna that links the listener directly to the sound system.
• Patrons may use loop listening devices available at the service desk if they do not wear telecoil hearing aids.
• Hearing loop systems work with a telecoil (also known as a telephone coil or “T-coil”) control which may or may not be embedded in the hearing device. Nearly seventy percent of all hearing aids currently have T-coils.

Patrons utilizing the Center’s hearing loop system can test their T-coil hearing aids in Thrivent Hall 30 minutes prior to performances, as well as the headsets available at the information booth. While testing your device, you should hear music playing. Please let a staff member or volunteer know immediately if you experience any difficulties connecting to the system so they may assist you.

• Accessible seating is available on each seating level and price.
• Transfer seats are available on the Orchestra Level.
• Tickets for these areas can be purchased through the ticket office. Special seating requests must be made at the time of purchase.
• The main entrance is equipped with automatic doors.
• The Center is equipped with a limited number of wheelchairs available for use free of charge during a performance.
• The Main Lobby east restrooms are equipped with automatic doors.
• A family restroom with changing table is located on the Main Lobby.
• Accessible parking spaces are available in the Washington Street ramp.
• Valet parking is available for most public ticketed events. There is a fee for valet parking.

• Open captioned performances feature a text display located to the side of the stage that scrolls the dialogue and lyrics synchronization with the performance. Please ask your ticket agent about open captioning services when purchasing your ticket.
• The first Saturday 2:00 p.m. matinee Broadway performances provide open captioning.

At a Touch Tour event, blind and low vision patrons have the unique opportunity to interact with a show’s props and costumes. Guided by the show’s cast and crew, this enables patrons to create a clearer and vivid mental picture of what takes place on stage.

Please click here to be notified of upcoming touch tour opportunities.