Education Series Reservations

• Admission is $5.00 per ticket, unless noted otherwise.
• One complimentary seat is included with every 15 seats reserved. Other necessary chaperones pay the same price as students.
• Everyone regardless of age must reserve a seat. Include all students, teachers, chaperones, paraprofessionals, etc. (and bus drivers if attending the performance with your group) in your total seat count.
• Please reserve a reasonable number of chaperones based on the needs of your group. Remember, the purpose of the series is for students to learn.
• All seats must be reserved through the school group or registration contact. We cannot add additional parents/chaperones without the permission of the school/homeschool group leader.
• The Fox Cities Performing Arts Center strongly recommends that all attendees be at least 3 years of age. Your compliance with this policy is greatly appreciated.
• Parents are not able to purchase seats on their own unless they are a state registered home school.
• No printed or electronic tickets are issued for education series performances.
• Seating assignments are given upon arrival. Location is determined by reservation date, special seating needs, grade level and group size.
• All groups must be accompanied by at least one adult.
• Unless noted, all performances will be 50-60 minutes and take place in Thrivent Hall at the Fox Cities Performing Arts Center.
• Make a Day of It reservations are first-come, first-served with package pricing from $5–$13 per seat.

• Reservations are accepted on a first come-first serve basis.
• The invoice will only reflect the number of tickets requested; Your seating assignments will be given to you at the check-in table when you arrive for the show.
• Final seat counts are due 8 weeks prior to the performance. Any group who is arriving with separate parties will be required to submit a chaperone’s name for each party by this date.
• Final payments are due a minimum of 8 weeks prior to the performance. If payment is not received, seats will be released and you will be notified by email.
• If a show is waitlisted, payment and final counts for that performance will be due 10 weeks prior to the performance. If you are on the waitlist for a performance, a P.A.C. staff member will give you a timeline of when you will hear from us if you can be added to the performance.
• If a reservation is made within the 8-week window, payment will be required once the reservation is confirmed.
• Additional seat reservations after the final payment is received is subject to seating availability and cannot by guaranteed.

• Once full payment is received, all sales are final.
• Payments must be made prior to the performance – they will not be accepted on the day of the show.
• Payments must be made with one form of payment (i.e. check made payable to the Fox Cities Performing Arts Center or credit card) and received by the reservation’s final payment date which is typically 8-10 weeks prior to the performance.
• Check payments should be mailed to Fox Cities Performing Arts Center, Attention: Education Sales, 400 West College Avenue, Appleton, WI 54911. A $30 fee will be charged on all returned checks.
• A payment receipt confirmation email will be sent automatically to the account holder. You may also download, print, or email a copy of the paid invoice via your online portal.
• Refunds or exchanges will only be honored if an event is canceled by the Fox Cities Performing Arts Center or if your school (or district where you reside) is closed or delayed. We are unable to resell reserved seats, therefore, no refunds are issued for unused seats on the day of the performance, including student illnesses.

• Education events at the Fox Cities Performing Arts Center may be photographed by Center staff for promotional use. Attendees grant permission to use images in promotional materials for use by the Center.

What happens after I submit my online reservation

• Once we receive your online reservation request, we will reserve the seats requested in your account and then send you an email confirmation with instructions on how to access your invoice via your online account portal. This allows you to access the most up-to-date version of your invoice at your own convenience! You will also be able to download, print, and email a copy of the invoice to yourself for your school’s records.
• Additionally, you can conveniently process the payment for the seats owed on the assigned final payment date.
• We kindly ask that you review the invoice once you receive confirmation that the seats have been added to your account so that if there are any changes that need to be made, it can be updated immediately. Since invoices will typically be sent out in advance, reminder emails will be sent out starting 2 weeks before payment is due.

What if my invoice is incorrect or needs to be updated?

• If you encounter any issues or have any questions about your invoice, please email [email protected] if your invoice needs to be changed/updated. You are not able to make these changes using your online portal.

What if I do not have the exact number of seats needed for our reservation?

• If you are unsure of the number of students attending a particular performance, you may estimate that number on the order form. We will allow a variance of up to 15% on the number of seats ordered. It is best to estimate a little higher in case a show reaches capacity.

Do you have scholarship opportunities for schools who qualify for this assistance?

• Yes! Please fill out our Education Ticket Scholarship application form found on the Fox Cities Performing Arts Center website. Applications will be reviewed, and you will be notified if your school is awarded a scholarship. Schools receiving a scholarship will be determined on a case-by-case basis.

What happens if the P.A.C. does not receive my payment at the time of its due date?

• Please email [email protected] if your payment will be late. However, if we follow up with you regarding your overdue payment and do not receive a response, your seats will be released from your account and your reservation will be cancelled.

What if we have parent chaperones meeting us at the Fox Cities P.A.C.?

• Please advise chaperones arriving separately from your group to meet the group outside of the building. Should any chaperones arrive late, we will ask the teacher to identify the individual before joining the group.