UPDATE: The Fox Cities Performing Arts Center will be closed for all performances, workshops and events until further notice.
>Plan Your Visit > Fox Cities P.A.C. > Accessibility Services
The Fox Cities Performing Arts Center welcomes all patrons and strives to make its performances and facilities accessible to everyone. The Center provides many services to audience members with accessibility needs.
The Center's ticket agents are available to assist you in seat availability and selection. Please inform your ticket agent of any special need at the time of purchase. To purchase tickets and receive a service described below, please call our ticket office at (920)730-3760, or visit us in person at 400 W. College Avenue, downtown Appleton.
The open house originally scheduled for April 8 has been postponed. We will announce a new date in the coming weeks. There will be a Hearing Loop and GalaPro presentation at 4:00 p.m. Learn more about our hearing loop, GalaPro and hear from our partners at the Fox Valley Hearing Center.
GalaPro is a revolutionary, innovative app for accessibility and translation, which enhances the audience’s experience for live performances. Patrons using the app can now enjoy the show with captioning. All services are provided in real-time, using voice recognition technology. GalaPro requires a one-time installation of the app. It is easily accessible and can be downloaded for free from the App Store/Google Play. Then, the user simply chooses the Fox Cities P.A.C. and the show they wish to see. This service is available for select shows this season: • Hamilton - Oct. 1-20, 2019 • The Phantom of the Opera - Dec. 4-15, 2019 • Miss Saigon - Feb. 18-23, 2020 • The Band's Visit - May 5-10, 2020 • Dear Evan Hansen - June 23-29, 2020
The Fox Cities Performing Arts Center now offers a hearing loop system in Thrivent Hall and is the first Broadway presenting theater in Wisconsin to have this wireless assistive hearing technology installed. The hearing loop enables people who have difficulty hearing to have far better reception than was previously possible. The loop provides enhanced hearing for patrons in two ways: 1) patrons can listen in by accessing their hearing aid’s telecoil which serves as an antenna that links the listener directly to the sound system, or 2) patrons can utilize loop listening devices available at the service desk if they do not wear telecoil hearing aids. Hearing loop systems work with a telecoil (also known as a telephone coil or “T-coil”) control which may or may not be embedded in the hearing device. Nearly seventy percent of all hearing aids currently have T-coils. Click here for F.A.Q. on hearing loop technology.
Accessible seating is available on each seating level and price. Transfer seats are available on the Orchestra Level. Tickets for these areas can be purchased through the ticket office and must be requested in advance. The Center is equipped with a limited number of wheelchairs available for use free of charge during a performance. Accessible parking spaces are available in the Washington Street ramp. Valet parking is also available for most public ticketed events. There is a fee for valet parking. Click here for more information about directions and parking. The Main entrance is equipped with automatic doors. The elevators service all four floors of the building.
All levels within the Center have wheelchair accessible restrooms. The Orchestra Level west restrooms are equipped with automatic doors. A family restroom with changing table is located on the Orchestra Level.
American Sign Language interpretation is available upon request. In order to provide qualified and appropriately prepared signers, we require signing requests at least two weeks prior to the performance date. You may request this service when ordering tickets. This service is available for the Sunday matinee performances for most Broadway shows. • Hamilton - Sunday, Oct. 6, 1:00 p.m. / Thursday, Oct. 17, 7:30 p.m. • The Phantom of the Opera - Sunday, Dec. 8, 1:00 p.m. • Miss Saigon - Sunday, Feb. 23, 1:00 p.m. • Escape to Margaritaville - Sunday, March 29, 1:00 p.m. • The Band's Visit - Sunday, May 10, 1:00 p.m. • Dear Evan Hansen - Sunday, June 28, 1:00 p.m.
Open captioned performances feature a text display located to the side of the stage that scrolls the dialogue and lyrics synchronization with the performance. Please ask your ticket agent about open captioning services when purchasing your ticket. • Hamilton - Saturday, Oct. 5, 2:00 p.m. • The Phantom of the Opera - Saturday, Dec. 7, 2:00 p.m. • Miss Saigon - Saturday, Feb. 22, 2:00 p.m. • Jimmy Buffett's Escape to Margaritaville - Saturday, March 28, 2:00 p.m. • The Band's Visit - Saturday, May 9, 2:00 p.m. • Dear Evan Hansen - Saturday, June 27, 2:00 p.m.
Large print and Braille programs can be produced upon request. To request a document in an alternate format please allow a two weeks’ notice to accommodate this service. Large print menus are available at the Center’s concessions areas on all four levels.
A social story is a social learning tool that supports the safe and meaningful exchange of information between parents, professionals and people with autism of all ages. Our social story describes the environment people will be in at the Center in terms of relevant social cues, perspectives and common responses specific to their experience at the Center. Download our social story here (PDF).
If you have any questions, would like further information or need assistance or accommodations not mentioned above, please contact us at (920) 730-3782 or info@foxcitiespac.com.